Refund policy

Returns

We accept returns within 14 days from the date of purchase for products that are in their original condition and unused, with all tags and original packaging intact. To initiate a return, please contact our customer service at elegance.e24@gmail.com

Refunds

Once we have received and inspected your return, we will notify you of the status of your refund. If the return is approved, the refund will be processed automatically within 3 days, depending on your payment method.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Important Information: A 5% deduction will be applied to all refunds due to Shopify’s transaction fees, which apply to both sales and returns. The customer is responsible for the return shipping cost.

Return Shipping Costs
The customer is responsible for the cost of return shipping.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will handle your case promptly and offer a replacement or refund if necessary.

Contact Us

For any questions about returns or refunds, please contact our customer service:

Email: elegance.e24@gmail.com