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Shipping policy

Shipping Costs

Delivery time and cost depend on your chosen shipping option and the total amount of your order.

Order Processing Time

We strive to process all orders within 1–2 business days. During peak seasons or promotional periods, processing times may be slightly longer.

Tracking Your Delivery

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to follow your shipment. Please note that it may take some time for tracking information to update.

Failed Delivery

If delivery cannot be completed due to incorrect address details, absence at the time of delivery, or other reasons attributable to the customer, additional shipping costs may be charged for a new delivery attempt.

Lost or Damaged Packages

If your package is lost or damaged during delivery, please contact us immediately at elegance.e24@gmail.com. We will work with our delivery partner to resolve the issue and ensure that you receive either a replacement product or a refund.

Contact Us

For any questions regarding deliveries, please contact us:

Email: elegance.e24@gmail.com

4.7 Excellent

Based on 3,250 reviews

Very nice

Very nice cardigan and good quality, really recommend!

Benjamin A.

5 Jan

Great!

I received the sweater and it fits so well. It was very comfortable and I will wear it almost every day.

Nicholas L.

8 Jan

Fits perfectly

I got the jacket now and I love it! It fits perfectly!!!!

Henry K.

21 Jan

Best cardigan!

Best cardigan!

Francesco A.

Feb 5

Really stylish!

I received my cardigan and the fit was perfect and it was really stylish!

Eddy K.

19 Feb.

Very beautiful

We have received the jacket and it is very beautiful

Frederique CM.

27 Feb

Love it

Perfect fit, love it, quality is really good

Saalih L.

7 days ago

Fit and quality are amazing!

The fit and the quality are amazing!

Marcus H.

3 days ago

FAQ

Have questions in mind?
See our FAQs below

Other questions

Shipping & Delivery

Returns & Refunds

What's the price in my currency?

Follow these steps:

On mobile: Click on the menu in the top left corner, then click on the Swedish flag and search for your country. Select your country and you will then see the prices in your currency.

On computer: Click on the Swedish flag in the top right corner then search for your country and select your country. You will then see the prices in your currency.

How do I find the right size?

We advise you to check the size guide on the product page to see the product measurements in both cm and inches . You can find this by clicking on " size guide " which is located just above the size selector to the right on the product page .

A tip is to measure an item of clothing at home that fits you well and compare your measurements with the size guide to find the size that best matches your measurements. By doing so, you will find the perfect size for you.

If you're still not sure which size to choose please contact us and we will help you. At elegance.e24@gmail.com or click on " contact ".

How should I wash my product?

We recommend always following the care instructions on the label inside the garment. Different fabrics and constructions may require specific care to maintain the quality and fit.

Following the care label ensures that your garment stays in the best possible condition over time.

How can I contact the customer service?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available on email or chat 7 days a week to answer all the questions you may have.

To contact us by email, please use elegance.e24@gmail.com or click here

Do you ship to my country?

Yes, we ship worldwide!

We offer global shipping, including deliveries outside the EU. Please note that deliveries outside Sweden may take slightly longer, usually 3–5 business days.

If your country does not appear at checkout, please contact us through the live chat in the bottom-right corner or contact us by email, pls use elegance.e24@gmail.com or "Click here" . We will assist you as quickly as possible and resolve the issue.

What is the delivery time?

All orders are shipped with PostNord a secure, tracked delivery method. Shipping cost is shown at checkout based on your region.
Once your order is dispatched, you will receive a tracking link via email. Delivery times below are estimated.

Sweden: 1-3 business days

Norway: 3-4 business days

United Kingdom: 3-5 business days

European Union: 3-5 business days

Rest of the world: 4-8 business days

Contact us for your countries exact delivery time.

How do I track my order?

We strive to process and ship orders promptly within 24 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

You can also click on the chat bubble down in the right corner, click on "track my order" and just follow the steps.

What is your return policy?

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please visit our contact page.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on items that have exceeded the 14-day return period.

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion.

How do I make a return?

Returning is quick and easy. To request a return, please visit our Contact page. If you want to know more about our return policy, please visit our Return page.

What are the return costs?

Return costs are the responsibility of the customer and may vary depending on the courier and the country the return is shipped from. We recommend choosing a tracked shipping service to ensure your return reaches us safely.

How long does a refund take?

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. Refunds will be issued to your original payment method, which typically takes 7-10 business days. You'll receive email notifications once your return is processed and the refund is issued. If you want to know more about our refunds, please visit our Refund page.

Can I make an exchange?

Yes, you can.

We allow exchanges within 14 days from the day you receive your product. It´s the same rules as if you would return a product when it comes to shipping it back to us, read more about the rules on our Return page or contact us at elegance.e24@gmail.com or just simply click on " contact " and we will help you and sort it.